Privacy policy

Responsible for data processing on this website:

Emilien Hoffmann

Email: kontakt@ferienhaus-ardeche.com

Mobile: +49 151 55652727

When you visit this website, the following data is automatically collected by your device:

• IP address of the requesting device
• Date and time of access
• Name and URL of the file requested
• Website from which access was made (referrer URL)
• Browser and, if applicable, operating system

This data is collected solely to ensure trouble-free operation of the website, to improve our offer and to evaluate access to the website (in anonymised form). It is not intended to identify individual persons.

Contact form: If you contact us via the contact form or email, the data you provide (name, email address, message, optionally phone) is processed and stored for the purpose of handling your request. Processing is based on your consent (Art. 6(1)(a) GDPR) or for pre-contractual measures (Art. 6(1)(b) GDPR).

Your data is processed to provide this website, to handle booking and contact enquiries for the holiday home, and for technical security. It is not passed on to third parties for other purposes unless required by law or you have given your consent.

For payment processing we use Stripe (Stripe, Inc., USA / Stripe Payments Europe, Ltd., Ireland). When you pay, payment data (e.g. card details) is transmitted directly to Stripe. Processing is subject to the Stripe privacy policy. Payment processing is based on the contract (Art. 6(1)(b) GDPR) or your consent.

Some pages of this website embed Google Maps. When you open such pages, Google (Google Ireland Limited, Ireland) may collect data (e.g. your IP address, access time). For more information on Google's data processing, see the Google privacy policy. Embedding is based on our legitimate interest in presenting our location (Art. 6(1)(f) GDPR).

This website does not currently set its own cookies for analysis or advertising. Technically necessary cookies (e.g. for session management), if used, serve the operation of the website and are based on Art. 6(1)(f) GDPR (legitimate interest). You can set your browser to be notified about cookies and to allow or block them individually.

Personal data from contact or booking enquiries is deleted once the purpose of storage no longer applies (e.g. after your request has been fully processed), unless statutory retention obligations apply. Server log data is usually deleted after a few days or used in anonymised form.

You have the following rights vis-à-vis us:

• Access (Art. 15 GDPR) – You can request information about the personal data we process.
• Rectification (Art. 16 GDPR) – You can request the correction of incorrect data.
• Erasure (Art. 17 GDPR) – You can request the deletion of your data stored by us, unless processing is necessary for legal obligations or to assert legal claims.
• Restriction of processing (Art. 18 GDPR) – You can request that the processing of your data be restricted.
• Objection (Art. 21 GDPR) – You can object to the processing of your data if it is based on Art. 6(1)(f) GDPR.
• Data portability (Art. 20 GDPR) – You have the right to receive your data in a commonly used format.

To exercise your rights, please contact the email address above. You also have the right to lodge a complaint with a data protection supervisory authority (e.g. Bavarian Data Protection Authority).

We reserve the right to update this privacy policy to reflect changes in the law or our services. The current version is available on this page.